This Retail Mystery Shopper Checklist helps evaluate store presentation and customer experience from entrance to checkout. Assess parking and entrance cleanliness, signage, restrooms and aisle conditions. Observe associate behaviors including greeting within 30 seconds, offering help and additional items, product knowledge, attentiveness and courteous tone. Review cashier interactions such as asking if you found everything, promoting loyalty programs and inviting survey participation. Measure product availability, freshness and code dates, queue lengths, express lane status and transaction time. Use SafetyCulture to capture evidence, note improvements and generate clear reports that drive better retail service and sales.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.