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Seven Days Optic New Joiner Checklist Aug 2023

by Kanisorn T, from the Community

This checklist outlines standards and procedures for Seven Days Optic retail staff. It covers appearance, behavior, posture, and first and second customer approaches. It details lens information including coatings, UV protection, transitions, polarized, antifog, and progressive options. It guides promotions and membership, reception steps, policy communication, and queue handling. Cashier processes include item and price confirmation, discounts, payment methods, POS operation, and document handling. Dispensing includes verification, cleaning, adjustment steps, and after sales service with warranty guidance and customer feedback. Phone manners and overall service etiquette are also included.

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Eliminate mistakes made by paper-based processes

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Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
OWNDAYS TH New Joiner Checklist (June 2023)
A structured new joiner checklist for OWNDAYS Thailand retail stores. It guides trainers and trainees through standards for appearance, manners and behavior, working posture, greeting and first approach, second approach and needs discovery, lens knowledge across options such as Transitions, polarized, antifog and progressive lenses, promotion and membership guidance, reception workflow including policy briefing and documents, cashier process from pricing and discounts to POS operation and handover, dispensing and adjustment steps, after sales service and warranty guidance, and phone etiquette.
by Atidtaya Sukaphong, from the Community
Downloads: 10+
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Template
OWNDAYS New Joiner Checklist Thailand
This OWNDAYS Thailand new joiner checklist helps optical retail staff learn the complete in store service flow. It covers appearance standards, behavior and posture, first and second approach, lens product knowledge including coatings, transitions, polarized and progressive options, membership and promotions, reception and FOP procedures, POS and payment steps, cashier best practices, dispensing, adjustment steps, warranty and after sales guidance, sending off customers, and phone manners. Use it to onboard team members and maintain consistent customer experience across stores.
by Atidtaya Sukaphong, from the Community
Downloads: 10+
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Template
Seven Days Optic New Joiner Checklist
This comprehensive new joiner checklist is designed for optical retail stores to onboard staff and standardize service. It covers appearance standards, customer greetings and approach, product and lens knowledge, reception and registration, cashier and POS procedures, dispensing and adjustment checks, warranty and after sales guidance, and store send off etiquette. Use it to train teams, track performance, and deliver consistent in store experiences.
by Todsabhorn Kuanpan, from the Community
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Template
OWNDAYS TH New Joiner Staff Checklist
This OWNDAYS Thailand new joiner checklist guides retail staff through essential store standards and service steps. It covers appearance, manners, and customer-first behavior; first and second approach techniques including greeting, needs discovery, product recommendations, and demonstrations; comprehensive lens knowledge from coatings and UV protection to progressive and specialty lenses; reception and membership processes, policy communication, and documentation; cashier operations including POS, payment handling, and warranty card procedures; dispensing checks, adjustments, and after sales service with care instructions and global support; and professional phone manners. The checklist helps standardize training, improve customer experience, and ensure consistent optical retail operations across shops.
by Ratchakit Deachanetirat, from the Community
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Seven Days Optic New Joiner Checklist Aug 2023

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OWNDAYS TH New Joiner Checklist (June 2023)

OWNDAYS New Joiner Checklist Thailand