Template

OWNDAYS TH New Joiner Checklist (June 2023)

by Atidtaya Sukaphong, from the Community

10+

A structured new joiner checklist for OWNDAYS Thailand retail stores. It guides trainers and trainees through standards for appearance, manners and behavior, working posture, greeting and first approach, second approach and needs discovery, lens knowledge across options such as Transitions, polarized, antifog and progressive lenses, promotion and membership guidance, reception workflow including policy briefing and documents, cashier process from pricing and discounts to POS operation and handover, dispensing and adjustment steps, after sales service and warranty guidance, and phone etiquette.

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About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
OWNDAYS New Joiner Checklist Thailand
This OWNDAYS Thailand new joiner checklist helps optical retail staff learn the complete in store service flow. It covers appearance standards, behavior and posture, first and second approach, lens product knowledge including coatings, transitions, polarized and progressive options, membership and promotions, reception and FOP procedures, POS and payment steps, cashier best practices, dispensing, adjustment steps, warranty and after sales guidance, sending off customers, and phone manners. Use it to onboard team members and maintain consistent customer experience across stores.
by Atidtaya Sukaphong, from the Community
Downloads: 10+
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Template
OWNDAYS TH New Joiner Staff Checklist
This OWNDAYS Thailand new joiner checklist guides retail staff through essential store standards and service steps. It covers appearance, manners, and customer-first behavior; first and second approach techniques including greeting, needs discovery, product recommendations, and demonstrations; comprehensive lens knowledge from coatings and UV protection to progressive and specialty lenses; reception and membership processes, policy communication, and documentation; cashier operations including POS, payment handling, and warranty card procedures; dispensing checks, adjustments, and after sales service with care instructions and global support; and professional phone manners. The checklist helps standardize training, improve customer experience, and ensure consistent optical retail operations across shops.
by Ratchakit Deachanetirat, from the Community
Downloads: 0
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Template
OWNDAYS Thailand New Joiner Checklist
Use this OWNDAYS Thailand new joiner checklist to train and evaluate retail staff on shop readiness and service standards. It covers appearance, manners, posture, first and second customer approach, lens knowledge across coatings and options, promotions and membership, reception and FOP process, cashier operations and POS accuracy, dispensing and adjustments, after sales service, and phone manners. Track performance, capture signatures, and standardize the customer experience across stores.
by Atidtaya Sukaphong, from the Community
Downloads: 0
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Template
OWNDAYS TH New Joiner Retail Checklist
Use this comprehensive new joiner checklist for OWNDAYS Thailand to onboard optical retail staff and standardize store operations. The checklist guides appearance and behavior, customer greeting and approach, sales conversation steps, lens options and benefits, membership and promotions, reception workflows and policy confirmations, POS and cashier procedures, dispensing and fit adjustments, and after sales service. It also includes phone etiquette standards, documentation needs, and warranty guidance, helping trainers track strengths and gaps while coaching. Ideal for shop managers and trainers to ensure a consistent, high quality customer experience across branches.
by Atidtaya Sukaphong, from the Community
Downloads: 30+
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OWNDAYS TH New Joiner Checklist (June 2023)

With SafetyCulture you can

Digitize team workflows

Reduce manual errors

Create and share inspection reports

About author

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