HB Region 13 Customer Experience Improvement Plan
by Kevin Gibbins, from the Community
This Homebase Customer Experience Improvement Plan is a comprehensive retail store audit for Region 13. It guides managers through front-of-store presentation, customer services, and compliance; merchandising and availability across Decorating World, Garden World, DIY World, and Home World; showroom sales performance for kitchens, bathrooms, bedrooms, and furniture; and warehouse, yard, and operations control including H&S, recycling, deliveries, and stock handling. It also covers HR checks, shrinkage monitoring, pricing accuracy, and promotional execution. Use this checklist to maintain high standards, drive add-on sales, and deliver consistent, customer-first experiences across stores.
With SafetyCulture you can
Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.