This Great Service Audit Report template helps retail teams assess in-store customer service and operational standards during store visits. Review greetings at entry and POS, timeliness of first contact, service leader presence and tools, staff acknowledgment and farewells, and overall service experience. Capture names of team members who excel or need coaching, add general comments, and document observations to improve consistency, compliance, merchandising, cleanliness, and staff performance across locations.
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