Template

DARE Cashier Evaluation Checklist

by Gateway Cape Union Mart, from the Community

10+

This DARE cashier evaluation template helps retailers assess frontline performance across key service standards. Evaluate greeting, queue handling, upselling and promotions, store card offers, and Friends and Family linking. Verify POS accuracy, payment handling, receipt and change procedures, and compliance messaging. Check merchandising at the cash desk, tag removal, bagging quality, and cash desk cleanliness. Capture observations, note action steps, and document sales assistant details with signatures to drive coaching, training, and customer experience improvements.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
DARE Customer Experience Evaluation
This retail-focused customer experience evaluation checklist helps leaders assess service on the sales floor and at the cash desk. Observe a sales interaction for timely greetings within five seconds, positive energy, and genuine interest. Check the use of open-ended questions to assess needs, communication of current promotions, and clear explanation of product benefits. Note whether Pay Just Now is offered to address price objections, add-on items are suggested, and alternatives or omni options are provided when items are out of stock. Confirm that customers are thanked and welcomed back. At the cash desk, evaluate friendly acknowledgement, energetic and efficient service, information about friends and family programs, relevant add-on suggestions, and a warm send-off.
by Anje Du plooy, from the Community
Downloads: 0
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Template
Cashier Evaluation Checklist
This cashier evaluation template helps retail teams audit front-of-house service at point of sale. It covers greeting the next customer promptly, communicating promotions, suggesting add-ons, offering store card options, linking customer profiles, removing tags, packing items neatly, stating the total, acknowledging payment, confirming change, and advising customers to keep receipts for warranty. Use it to standardize cashier behavior, reinforce customer service standards, and improve checkout efficiency across stores.
by Justin Van Zyl, from the Community
Downloads: 20+
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Template
DARE Selling Evaluation Checklist
Use this DARE Selling Evaluation checklist to assess in store selling behaviors and coach retail teams. Track if staff greet customers within 5 seconds, show genuine interest and positive body language, communicate promotions and markdowns, suggest add on items, and summarize and close the sale. Confirm alternatives or omni channel options for out of stocks, explain loyalty offers such as Friends and Family, discuss lay by or pay options when price is a concern, and direct customers to the till with thanks.
by gerhard.devilliers@capeunionmart.co.za, from the Community
Downloads: 10+
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Template
DM Cash Audit Checklist
This DM Cash Audit checklist helps district and store managers assess cash handling controls across registers and the safe. Review expected cash in each drawer and the compusafe, confirm safe logs and dual verification, and ensure single custody. Validate cashier procedures such as ID checks for higher-value credit card transactions, counterfeit bill checks, regular cash drops, and coupon handling. Verify gift card sales, usage, and balance checks. Confirm management approvals for discounts and voids, and review documentation for over or short variances. Assess reconciliation steps, deposits to POS or back-office systems, and completeness of paperwork including cashier recon sheets and daily reports. Use this template to standardize audits, strengthen internal controls, and reduce cash loss.
by Jose Llanos, from the Community
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DARE Cashier Evaluation Checklist

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DARE Customer Experience Evaluation

Cashier Evaluation Checklist

DARE Selling Evaluation Checklist

DM Cash Audit Checklist

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DARE Customer Experience Evaluation

Cashier Evaluation Checklist

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