Customer First Audit T5 Checklist

This Customer First Audit T5 checklist helps retail teams evaluate customer experience at manned and self-service tills. It covers greeting and eye contact, apologies for wait times, attention during transactions, promotion offers, polite payment requests, and friendly farewells. It also includes checks for uniform compliance, boarding card requests where applicable, host presence and support at self-checkouts, prompt responses to alerts, and queue management. Use this template to standardize store audits, capture photos and staff details, and record feedback for continuous improvement.