This document outlines customer service protocols and friendly behavior guidelines for various retail store positions. It provides detailed instructions for multiple service areas (SA) and emphasizes the importance of maintaining a positive, welcoming attitude through smiling and engaging with customers. The guide covers key roles including parking lot attendants, side leaders, checkers, baggers, and store coverage leaders, ensuring consistent friendly service throughout the customer journey. The document serves as a training template for retail staff to maintain high standards of customer interaction and service delivery. It includes specific behavioral expectations for each position, emphasizing the importance of positive customer engagement through smiling and proactive communication.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.