Template

SLS Service and Quality Audit - Version 2

by Jamie Clark, from the Community

10+

This SLS Service and Quality Audit template provides a monthly high-level review of soft services at student accommodation sites. It follows the resident journey from arrival to reception, through buildings and communal areas, and evaluates cleanliness, signage, and presentation. It includes checks for laundry and bin stores, staff areas, and secure document handling. Health and safety management is covered through fire alarm logs, first aid kit checks, incident reporting, and training compliance. The audit also supports continuous improvement by observing on-site teams and capturing feedback to enhance service quality.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
SLS Service and Quality Audit Checklist
Use this monthly Service and Quality Audit checklist to complete a high level review of compliance across your site. Assess customer service at reception and entrances, verify cleaning standards and grounds maintenance, and perform targeted cleaning inspections. Check health, safety and environment practices including COSHH, fire safety logs and signage, first aid records, and PPE. Review staff training matrices and e learning completion, and capture service improvement ideas. Conclude with sign off from the site representative and the auditor.
by Jamie Clark, from the Community
Downloads: 10+
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Template
Estate Operations Quality Site Audit QSA
Use this comprehensive quality site audit for residential estates to assess first impressions, staff presentation, health and safety procedures, and overall cleanliness. Review offices and storerooms, COSHH and first aid readiness, PAT testing, and equipment condition. Check fire logs, alarms, doors, smoke vents, emergency lighting, and lift line tests. Verify key and parcel handling processes and scope of services completion. Inspect internal communal areas, bin stores, external spaces, play areas, gardens, car parks, and leisure facilities including pools and gyms. Capture findings and key action items to improve resident satisfaction and safety.
by Jason Allen, from the Community
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Template
SLS Point of Work Assessment
This SLS Point of Work Assessment template helps managers and supervisors verify critical pre-work controls for Sodexo staff and subcontractors. It covers site inductions, awareness of rules, receipt and alignment of RAMS, identification of hazards and controls, equipment readiness, competency cards, tidy work areas and clear access routes, compliance with site rules, and environmental and waste management requirements. The checklist captures nonconformances, observations, and final comments, and includes signatures from both the assessor and the worker. Use it to standardize point-of-work checks, improve safety, and document actions taken before tasks begin.
by Jamie Clark, from the Community
Downloads: 10+
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Template
GSS Quality Service Inspection Audit v2
This GSS Quality Service Inspection Audit v2 template supports after-service quality checks for on-site fire safety systems. Inspectors can verify updated service tags on extinguishers, hose reels, fire blankets, hydrant systems, and fire doors; confirm signage is clean and readable; and ensure Guardian Safety Solutions stickers are present where required. The checklist also covers emergency lighting test switch labels, alarm panel and pumpset log book status, site photos and details, and staff feedback on service quality. Use it to document overall condition, capture comments, and confirm compliance and maintenance standards following fire service works.
by christine Duffy-Smith, from the Community
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SLS Service and Quality Audit - Version 2

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SLS Service and Quality Audit Checklist

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