Template

QA / QC Check Points

by Brent Cowher, from the Community

This QA/QC Check Points checklist helps teams evaluate and improve work order quality across the maintenance lifecycle. Sections include Work Order Evaluation (location precision, MM code, scheduling, asset linkage, failure class, problem, cause and remedy), Pre-Work Evaluation (triage path, work type, material availability and issuance, requester contact), Post-Work Evaluation (materials used, methods followed, response time, site condition, requester follow-up, appropriate trade involvement, scope coverage, parameter adherence, follow-up requests, finish vs target time, assignment completion, charges), Safety (issues, notes, in-field safety conversation), and Summary with customer feedback. Use it to drive consistent quality, safety, and customer satisfaction in facilities operations.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
QA QC Check Points for Work Orders
This QA QC check points checklist helps evaluate the quality of maintenance and service work orders from start to finish. It covers key fields such as work order number, description, work type, location, date, assigned technicians, and evaluator. The workflow includes pre work checks like confirming triage path, verifying materials availability and non stock issues, and contacting the requester. Post work checks validate materials used, methods followed, response times, job site conditions, requester follow up, scope completion, parameters compliance, follow up requests, target versus actual finish time, assignment completion, and charges. Safety prompts capture issues and in field safety conversations. A summary section records comments and customer feedback.
by Brent Cowher, from the Community
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Template
QA and QC Work Order Audit Checklist
This QA and QC checklist helps teams review preventive maintenance and corrective work orders from start to finish. Evaluate asset details, materials planning and delivery, required shutdowns, labor hours versus plan, schedule adherence, and cost variances. Confirm correct trade assignment, methods used, and jobsite condition. Capture customer notifications and feedback, document follow up work orders for defects, and record response and resolution times. Use the form to verify codes and classifications are complete and to ensure work meets quality standards.
by Brent Cowher, from the Community
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Template
Work Order Audit Checklist
This work order audit checklist helps maintenance and facility teams verify safety and work quality across internal staff and vendors. It covers EHS controls, PPE, LOTO procedures, housekeeping, tools and equipment condition, and work area safety. Operational checks include customer notifications, scheduling, clarity of instructions, task completion, equipment condition and leaks, follow-up work orders in the CMMS, time and cost accuracy, equipment references, purchase order validation, and service report documentation. Capture contractor and manager sign-offs to ensure traceability and compliance across your maintenance operations.
by Russell Rodgers, from the Community
Downloads: 20+
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Template
Work Order Audit Form
Use this form to audit service events or work orders. Capture details on the responding team member, event number, problem type, response class, and response time. Verify appropriate PPE, safe practices, materials used, work area cleanliness, and quality of repairs. Review technician notes and documentation. Gather customer feedback on help desk experience, communication before and after the job, professionalism, and overall satisfaction. Conclude with coaching notes and sign-off.
by Dan Kurek, from the Community
Downloads: 10+
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QA / QC Check Points

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