Skip to content
SafetyCulture
Template

Member Journey 2018 Checklist

by Andy Callister, from the Community

Downloads: 10+
Get this template

This Member Journey 2018 checklist helps fitness clubs like Virgin Active audit the full member experience across facilities and service. It covers fitness floors, locker rooms, toilets and showers for cleanliness, order and odour control; verifies equipment condition, lighting and spares; checks stock levels for towels, soap, tissue and amenities; and confirms brand standards such as music, TV channels and temperature. It also prompts service observations, greeting protocols, same‑day contact, Magic Moment calendar activity and planned social events to ensure a consistent, on‑brand experience.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.