This cleaning KPI scorecard is designed for the Etihad Airways London Heathrow lounge. It standardizes daily, weekly, monthly, and quarterly tasks across entrances, reception and back office, luggage and concierge areas, dining and bar, lounge and library, family room, business center, male and female toilets, showers, prayer rooms, and accessible facilities. It includes consumables checks, staff areas, storage and waste management, and safety inspections aligned with COSHH. Use it to monitor performance, document issues, and capture sign-off from onsite representatives and auditors.
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