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Concierge Checklist

by Ayesha Mintern, from the Community

Use this comprehensive concierge checklist to run smooth building lobby operations from opening to handover. Tasks include receiving security handover, logging into systems, checking duty phones and printers, reviewing the security inbox, confirming visitor and contractor passes, and updating booking spreadsheets. Conduct regular lobby and amenity checks, manage deliveries and mail runs, monitor loading dock bookings, and attend daily briefings. Close the day by securing passes, updating handover and follow up logs, and preparing detailed notes for security.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Daily Contractor & Courier Access Pass Audit
This daily audit checklist helps building security teams verify and account for contractor and courier access passes across tenants and restricted areas. Inspect pass numbers, confirm IDs and inductions, record after-hours delivery passes, and note exceptions for follow-up. Capture date, time, and signatures to maintain accurate logs, improve accountability, and strengthen site security and compliance.
by Dexus Security, from the Community
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Concierge Daily Checklist
Streamline front desk operations with this concierge daily checklist designed for residential buildings. Cover essential shift tasks across the concierge desk, package room, elevator hallways, and main lobby. Verify cleanliness and condition of walls, ceilings, floors, furniture, and fixtures; stock business cards, floor plans, and water; and confirm music, lighting, and signage are correct. Ensure moving carts are operational, doors are locked or unlocked per schedule, and the lobby exterior remains orderly and welcoming. Use this checklist to standardize handovers, maintain security, and deliver consistent resident and visitor service.
by Maggie Gorton, from the Community
Downloads: 0
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Template
Concierge Daily Tasks Checklist
Use this free concierge checklist to manage daily hotel front desk and lobby standards. Cover concierge desk organization, lighting, walls, ceilings, floors, bell carts, elevator hallways, reading lounge, and main lobby presentation. Ideal for hotels aiming to streamline operations, maintain cleanliness, and enhance guest experience with consistent, repeatable checks.
by Marion te Winkel, from the Community
Downloads: 20+
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Template
WHS Inspection Checklist for Concierge and Car Park
This WHS inspection checklist is designed for hotel concierge, lobby, baggage store, car park, and driveway areas. Use it to review health and safety systems, emergency procedures and evacuation readiness, firefighting equipment and signage, slip and trip prevention, and general housekeeping. Assess car park lighting, mirrors, traffic management, vehicle security, and air monitoring. Check electrical safety, test and tag compliance, lock out and tag out, and protection from water and sharp edges. Evaluate hazardous substances controls and spill kits, workplace ergonomics at the lobby desk, PPE provision and use, visitor management and key security, manual handling risk controls, first aid resources and trained personnel, and lighting quality.
by Neil Dorward, from the Community
Downloads: 10+
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Concierge Checklist

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Daily Contractor & Courier Access Pass Audit

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WHS Inspection Checklist for Concierge and Car Park

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