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Inspección Back Office

by Erick Levano, from the Community

Downloads: 10+
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Esta plantilla de Inspección Back Office ayuda a evaluar el desempeño del soporte a la operación en tu organización. Incluye preguntas para asesores sobre tiempos de atención de solicitudes y transacciones derivadas al Back Office, identificación de casos recurrentes no atendidos y procesos que aún maneja el canal y deberían derivarse. Facilita la captura de hallazgos por asesor, la trazabilidad por cliente, sitio y fecha, y promueve acciones de mejora continua para elevar la eficiencia y calidad del servicio.

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.