ESP Certification Performance KPI Scoring Section
by Nisa Awaliyah, from the Community
This ESP certification form helps teams assess performance using key KPIs and a clear scoring approach. Review schedule adherence month to date, instore accuracy, speed to service, service completed on time, repeat service, refurbishment quality, spare parts audit and usage, spare part stock accuracy against stock cards, ROAM utilization, and whether a KPI board is available and regularly updated. Capture comments, recommendations, evaluations, and signatures to complete the assessment and document performance outcomes.
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