Esta plantilla de los 5 Porqués le ayuda a descubrir la causa raíz de incidentes, defectos o problemas de proceso. Comience definiendo con precisión el problema, agregue sucesivos por qué hasta identificar la causa principal, verifique si es la causa raíz y proponga una solución. Registre participantes, hallazgos y acciones correctivas para prevenir recurrencias. Úsela en reuniones de mejora continua, calidad, servicio o soporte para estandarizar el análisis y acelerar la resolución.
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