Use this structured form to report ROBUS lighting product failures in Australia. Record wholesaler details, original invoice or PO, product code and description, purchase date, and whether an RFC was raised. Capture contractor details including contact phone, installation address, installation and fault detection dates, batch number, units installed and faulty, and premises description. Document installation specifics, fault description, daily operating hours, and add photos of the installed light and the issue. Specify product location (bathroom, kitchen, bedroom, lounge, outside, or other). Note the control system in use (light switch, dimmer, sensor, remote control, WiFi/app control, DALI, or other) and ambient temperature. Provide suggested solutions, units to be returned to ROBUS Technical, and whether a quote is required with quote number. When complete, email to ROBUS Technical.
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