Template

Complaints and Problems Report Template

by Jindrich Bacik, from the Community

30+

Use this bilingual complaints and problems report to log product defects and customer complaints across the production process. Document detailed defect codes, nonconformances, root cause, immediate and preventive actions, responsible parties, supplier details, incident and claim references, and associated costs. Attach photos, track due dates, and record final closure to strengthen supplier quality, production, logistics, and documentation controls.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Complaints Process Audit Checklist
Use this complaints process audit template to assess how your organization handles product, courier, and internal complaints from intake to resolution. Verify ticket creation, communications with purchasing and suppliers, and whether replacement orders and RGAs are managed correctly in systems such as Navision. Check courier claim initiation, ETA updates, and client communications, along with investigations into cause and corrective actions. Confirm records of returned or replacement goods, supplier feedback, and non conformances are captured and reviewed. Identify gaps to strengthen customer service, reduce delays, and standardize complaints management across teams.
by Doreen Jones 1, from the Community
Downloads: 0
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Template
Customer Complaint Report
Complaints
by Benjamin Rodgers, from the Community
Downloads: 70+
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Template
Product Defect Report
Use this Product Defect Report template to log equipment and product issues from the field or shop floor. Record owner and repairer details, job number, location, unit information, hours, and dates. Capture equipment type, make, model, and serial number, document customer complaints, probable cause of failure, and repair actions taken. Add photos for evidence and complete with name and date for sign off. Ideal for manufacturing, service, and quality teams to standardize defect reporting and traceability.
by Louise Coombes, from the Community
Downloads: 10+
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Template
Monthly CityMX Complaints Audit
Use this Monthly CityMX Complaints Audit template to capture a month-end summary of complaints. Log totals, confirm that complaints are entered in the complaints log, note acknowledgments by the CityMX Site Manager or Founding Director, track resolution status, define actions to resolve issues, and record evidence of customer satisfaction and any follow-up required. Includes fields for date, supervisor notification, and signature.
by Paul McCann, from the Community
Downloads: 10+
Get

Complaints Process Audit Checklist

Use this complaints process audit template to assess how your organization handles product, courier, and internal complaints from intake to resolution. Verify ticket creation, communications with purchasing and suppliers, and whether replacement orders and RGAs are managed correctly in systems such as Navision. Check courier claim initiation, ETA updates, and client communications, along with investigations into cause and corrective actions. Confirm records of returned or replacement goods, supplier feedback, and non conformances are captured and reviewed. Identify gaps to strengthen customer service, reduce delays, and standardize complaints management across teams.

by Doreen Jones 1, from the Community

Get

Template

Customer Complaint Report

Complaints

by Benjamin Rodgers, from the Community

70+

Get

Template

Product Defect Report

Use this Product Defect Report template to log equipment and product issues from the field or shop floor. Record owner and repairer details, job number, location, unit information, hours, and dates. Capture equipment type, make, model, and serial number, document customer complaints, probable cause of failure, and repair actions taken. Add photos for evidence and complete with name and date for sign off. Ideal for manufacturing, service, and quality teams to standardize defect reporting and traceability.

by Louise Coombes, from the Community

10+

Get

Template

Monthly CityMX Complaints Audit

Use this Monthly CityMX Complaints Audit template to capture a month-end summary of complaints. Log totals, confirm that complaints are entered in the complaints log, note acknowledgments by the CityMX Site Manager or Founding Director, track resolution status, define actions to resolve issues, and record evidence of customer satisfaction and any follow-up required. Includes fields for date, supervisor notification, and signature.

by Paul McCann, from the Community

10+

Get

Complaints and Problems Report Template

About author

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Complaints Process Audit Checklist

Customer Complaint Report

Product Defect Report

Monthly CityMX Complaints Audit

You might also like

Complaints Process Audit Checklist

Customer Complaint Report

Product Defect Report

Monthly CityMX Complaints Audit