Template

WGD Service Express Runners Audit Checklist

by B. Jacob DuBois, Jr., from the Community

Use this checklist to evaluate hotel bell service performance and guest experience. Review associate engagement with arriving and departing guests, area knowledge, offers of luggage assistance, adherence to the 15/5 rule, and appearance standards such as uniforms and name tags. Adapt the checklist to your property's service standards and training needs.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Valet Service Excellence Associate Observation
Use this valet service observation checklist to assess hotel associates on guest engagement and communication, greeting with the 15 and 5 rule, use of guest names, establishing needs, and clear explanations of valet pricing and wait times. Verify coordination with bell staff, a tidy podium and loading zone, prompt door service, and proactive assistance such as directions and recommendations. Confirm professional image and uniform standards and warm closings to ensure a memorable guest experience.
by AC Hotel Bourbon, from the Community
Downloads: 20+
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Template
WGD Engineering Elite Evaluation
Use this WGD Engineering Elite evaluation checklist to assess the quality and timeliness of engineering service responses. Record request details, associate name, arrival time, and time to respond. Rate empathy and apology for service issues, use of the customer's name, recognition of loyalty or membership status, offers of further assistance, and a sincere closing that shows appreciation. Ideal for hotel and hospitality engineering teams to monitor service recovery and drive consistent, guest-focused performance.
by Nancy Beckley, from the Community
Downloads: 10+
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Template
Service Express Outside Phone Audit Checklist
This Service Express Outside Phone Audit checklist helps hotel teams assess the quality of guest call handling. Use it to verify answer times (within three rings), adherence to a standard warm greeting, proper needs assessment and self-assistance before transferring, empathetic tone throughout, and correct transfer protocols. The checklist also includes fields for auditor name, date, and manager and agent signatures to confirm review. Apply this audit regularly to improve guest experience, consistency, and service recovery across hotel operations.
by Amani Philip, from the Community
Downloads: 10+
Get
Template
WGD Elite Management/Overall Audit Checklist
Assess hotel management and overall guest service performance with this audit template. Evaluate lobby presence during peak times, use of guest names, offers of assistance, and warm, appreciative closings. Use it to standardize service quality checks across teams and locations, capture comments in the management section, and identify training or process improvements. Ideal for hospitality managers focused on consistent, high-quality guest experiences.
by Nancy Beckley, from the Community
Downloads: 10+
Get

Valet Service Excellence Associate Observation

Use this valet service observation checklist to assess hotel associates on guest engagement and communication, greeting with the 15 and 5 rule, use of guest names, establishing needs, and clear explanations of valet pricing and wait times. Verify coordination with bell staff, a tidy podium and loading zone, prompt door service, and proactive assistance such as directions and recommendations. Confirm professional image and uniform standards and warm closings to ensure a memorable guest experience.

by AC Hotel Bourbon, from the Community

20+

Get

Template

WGD Engineering Elite Evaluation

Use this WGD Engineering Elite evaluation checklist to assess the quality and timeliness of engineering service responses. Record request details, associate name, arrival time, and time to respond. Rate empathy and apology for service issues, use of the customer's name, recognition of loyalty or membership status, offers of further assistance, and a sincere closing that shows appreciation. Ideal for hotel and hospitality engineering teams to monitor service recovery and drive consistent, guest-focused performance.

by Nancy Beckley, from the Community

10+

Get

Template

Service Express Outside Phone Audit Checklist

This Service Express Outside Phone Audit checklist helps hotel teams assess the quality of guest call handling. Use it to verify answer times (within three rings), adherence to a standard warm greeting, proper needs assessment and self-assistance before transferring, empathetic tone throughout, and correct transfer protocols. The checklist also includes fields for auditor name, date, and manager and agent signatures to confirm review. Apply this audit regularly to improve guest experience, consistency, and service recovery across hotel operations.

by Amani Philip, from the Community

10+

Get

Template

WGD Elite Management/Overall Audit Checklist

Assess hotel management and overall guest service performance with this audit template. Evaluate lobby presence during peak times, use of guest names, offers of assistance, and warm, appreciative closings. Use it to standardize service quality checks across teams and locations, capture comments in the management section, and identify training or process improvements. Ideal for hospitality managers focused on consistent, high-quality guest experiences.

by Nancy Beckley, from the Community

10+

Get

WGD Service Express Runners Audit Checklist

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You might also like

Valet Service Excellence Associate Observation

WGD Engineering Elite Evaluation

Service Express Outside Phone Audit Checklist

WGD Elite Management/Overall Audit Checklist

You might also like

Valet Service Excellence Associate Observation

WGD Engineering Elite Evaluation

Service Express Outside Phone Audit Checklist

WGD Elite Management/Overall Audit Checklist