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WASRB Lobby Duty Checklist

by Jeremy Rhones, from the Community

This WASRB lobby duty checklist helps hotel teams maintain consistent front-of-house standards across the lobby and adjacent areas. Inspect overall lobby and restroom cleanliness, ensure background music and brand lighting are on, and verify botanicals and furniture are correctly placed. Check that the bell stand podium, Hertz desk, Starbucks, and gift shop are clean and staffed. Review main entrance and porte cochere appearance, valet presence, and glass door cleanliness. Confirm lighting and bulbs, fitness center readiness with towels and drinks, scent sticks in place, escalators operating, bar cleared from the prior night with activation at 5 pm, and tidy cable management.

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Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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WASRB - Lobby Duty
A detailed inspection checklist for hotel operations focusing on lobby maintenance and guest experience standards. The checklist covers essential areas including overall lobby cleanliness, restroom maintenance, music ambiance, furniture placement, and staff positioning. It encompasses key service points such as the bell stand, Hertz desk, Starbucks, and gift shop operations. The checklist also addresses critical elements like entrance cleanliness, valet services, fitness center maintenance, and bar operations. This document serves as a daily operational guide to ensure consistent service quality and maintain luxury hotel standards across all public areas. It includes specific timing requirements for certain operations and emphasizes the importance of proper presentation and functionality of all lobby elements.
by Sandra Berger, from the Community
Downloads: 40+
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Hotel Lobby Inspection Checklist (RCR Lobby)
Use this hotel lobby inspection checklist to evaluate the guest arrival experience and lobby presentation. Review brand elements like signature scent, botanicals, and music, ensure newspapers are available, and verify the concierge desk meets standards. Inspect main entry cleanliness and condition, lobby floors, walls, doors, ceilings, vents, lighting, windows, treatments, and décor. Check furniture and equipment such as luggage carts, plus elevator cleanliness and condition. Extend checks to corridors and stairways for both cleanliness and condition across surfaces and furnishings, helping hotels maintain consistent brand standards.
by Rizwan Ahmed, from the Community
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Lobby Ambassador Checklist
Use this lobby ambassador checklist to standardize hotel lobby operations and guest experience. Capture guest names, room numbers, and feedback at check-out, and distribute QR codes for online surveys on Google or Tripadvisor. Inspect porte cochere and driveway, confirm AC, music, and scent are at expected standards, and verify lobby signage accuracy. Assess front office check-in and check-out efficiency and brand experience. Review food and beverage readiness including breakfast or bar operations, and document any guest feedback. Record safety and security concerns, recognize outstanding hosts, and list improvement suggestions for follow up.
by Diana Gomes, from the Community
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Hotel Manager on Duty Operations Checklist
This Hotel Manager on Duty checklist supports daily hotel operations at Aviary Bintaro. It guides the MOD to announce duty status to front office and outlet leaders, complete shift handover, review previous service recovery and close guest issues in person. The checklist covers entrance, lobby, elevators, restrooms, corridors, stairwells, meeting rooms, spa, parking, staff areas, sky bar, playground, pool, kitchens, garbage and generator rooms, ballroom, gardens and signage. It includes random room inspections for facilities, amenities, temperature and cleanliness. Lobby and business center tasks verify music, lighting, scent, internet, furniture condition and queue management, plus service audits. Restaurant checks ensure prompt service and member benefits. Fitness and pool areas are inspected for cleanliness, supplies and equipment readiness. Meeting areas and restrooms are verified for cleanliness, signage accuracy and security. Back of house checks include hallways, lighting, locker rooms, laundry, loading dock, cafeteria, uniform room and service lifts, with coordination with loss prevention and engineering. Conclude with a handover to the next MOD.
by Slamet Riyadi, from the Community
Downloads: 10+
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WASRB Lobby Duty Checklist

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WASRB - Lobby Duty

Hotel Lobby Inspection Checklist (RCR Lobby)

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Hotel Manager on Duty Operations Checklist

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WASRB - Lobby Duty

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