Template

Waiter's Front-of-House Performance Evaluation

by Slindile Gwala, from the Community

Use this comprehensive front-of-house waiter evaluation to assess service readiness and performance. The template covers appearance and hygiene, guest service and complaint handling, menu knowledge and recommendations, upselling, order accuracy and timing, teamwork, and overall service tests. It also evaluates POS proficiency, including order entry, menu modifiers, table management, split and combined checks, voids, discounts, reporting, and end-of-shift reconciliation. Capture strengths, areas for improvement, and clear recommendations with sign-off for accountability.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Waiter Front of House Evaluation
Evaluate front of house waiter performance with a comprehensive assessment covering appearance and uniform standards, personal hygiene, guest service skills, complaint handling, product knowledge, and menu testing. Measure efficiency in taking orders and delivering items, teamwork and willingness to assist, and salesmanship through upselling. Verify POS accuracy, payment processing across methods, discounts and promotions, menu modifications, table management, split and combined checks, voids and discounts adherence, and end-of-shift reporting and reconciliation. Includes space for strengths, improvement areas, recommendations, and trainer and trainee sign-off.
by Slindile Gwala, from the Community
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Template
Serve from the Heart Service Feedback Checklist
This Serve from the Heart feedback template is a comprehensive restaurant service audit covering the full guest journey and back-of-house standards. Evaluate host greeting and farewell, menu cleanliness, and steps of service from first drink to bill and farewell. Review waiter performance on recommendations, upselling, order accuracy, pre-drops, best bite, and 2 minutes 2 bites checks. Assess bar service for stocking, timing, cleanliness, beverage quality, and proactivity. Verify kitchen readiness, ticket times, quality and plating, hygiene and handwashing, temperature checks, labeling, receiving logs, and cross contamination controls. Check table maintenance, guest awareness, teamwork across floor, bar, and kitchen, plus management presence, table touches, vibe meetings, and maintenance notes.
by lucian collins, from the Community
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Dennys Philippines Service Excellence Audit
This Service Excellence Audit for Dennys Philippines helps restaurant teams evaluate the full guest journey and front of house standards. It covers warm welcome and seating, menu navigation and suggestive selling, order taking and POS accuracy, service timing for beverages, appetizers, mains and desserts, and proper sequence of service. The checklist prompts check backs, beverage refills, pre bussing and table maintenance, and clear billing and payment procedures. Manager on duty engagement, table visits, issue resolution and supervision are reviewed. It also audits training updates, use of forms and tools, uniform and grooming standards for front and back of house, equipment readiness, table and bar setup, sanitation tools and color coding, and required non negotiables to keep operations consistent and guest focused.
by AR Reyes, from the Community
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Monthly Restaurant Health Check
Use this monthly restaurant health check to assess front-of-house and facilities standards across your venue. The checklist covers outside areas, waiter stations, service bar, restaurant floor, host desk, lighting and music, toilets, and shift management. Verify cleanliness, safety, allergen and menu availability, equipment condition, and staff readiness. Help managers standardize inspections, spot issues, and maintain consistent guest experience and compliance.
by Katrin Toots, from the Community
Downloads: 20+
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Waiter's Front-of-House Performance Evaluation

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Waiter Front of House Evaluation

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Waiter Front of House Evaluation

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