Template

The Westin Tokyo Manager on Duty Checklist

by Hiroshi Mimura, from the Community

10+

Use this Manager on Duty checklist for The Westin Tokyo to guide daily rounds. Inspect exterior and lobby areas, signage, public restrooms, shops, club lounge, event spaces and setups, back-of-house including kitchens, laundry, offices, loading dock, and fire escapes, plus guest rooms and car parks. Record guest interactions, incidents, and overall hotel experience, then capture follow-up actions and shift handover.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Manager On Duty Report 2023
Streamline hotel operations with this Manager On Duty report template. Capture guest interactions, loyalty status, and service notes; inspect public areas, outlets, car park and facilities; audit guest rooms for cleanliness and safety; record incidents, resolutions and handover actions; and complete a clear shift summary with sign-off. Ideal for front office and operations teams to maintain standards and elevate guest experience.
by Umpawan Duangrak, from the Community
Downloads: 0
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Hotel Manager on Duty Checklist
This hotel Manager on Duty checklist supports daily operations and quality control across the property. It guides managers to speak with guests, log events and complaints, and verify grooming and service standards. Sections cover exterior areas, lobby and front office, lounge and restaurants, kitchen, conference and banquet spaces, kids club, recreation and pool, public toilets, elevators, and back of house including CCTV, laundry, staff restaurant, receiving, and waste rooms. It also includes a structured guest room inspection to check cleanliness, amenities, safety, lighting, temperature, signage, and equipment, with fields to record anomalies, corrective actions, and responsible staff. Use it to keep service consistent and hotel standards high.
by Dicky Leung, from the Community
Downloads: 100+
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Template
Manager-On-Duty MOD Report
This Manager-On-Duty report template helps hotel leaders document shift readiness and daily operations. Capture weather and occupancy, pre-duty checks, guest engagement notes, and employee recognition. Inspect front office, lobby, guest rooms, food and beverage outlets, in-room dining, spa and pool, and meeting spaces for cleanliness, setup, and maintenance. Verify safety items like fire escapes, extinguishers, lifts, stairways, parking, and emergency lighting. Log issues, actions, and remarks with conducted on, prepared by, and location details.
by Emine Erdi, from the Community
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Template
Westin Brand and Bonvoy Knowledge Checklist
This training checklist evaluates associate knowledge of the Westin brand and the Marriott Bonvoy loyalty program. It covers recognition of the five Bonvoy membership tiers and their key benefits, plus familiarity with core Westin programs such as Heavenly Bed and Bath, Gear Lending, WestinWORKOUT, RunWestin, Westin Weekend, and family offerings. Use it to verify front-of-house readiness, elevate guest service, and ensure consistent brand standards across hotel operations.
by Nancy Beckley, from the Community
Downloads: 10+
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Hotel Manager On Duty Report 2023

Streamline hotel operations with this Manager On Duty report template. Capture guest interactions, loyalty status, and service notes; inspect public areas, outlets, car park and facilities; audit guest rooms for cleanliness and safety; record incidents, resolutions and handover actions; and complete a clear shift summary with sign-off. Ideal for front office and operations teams to maintain standards and elevate guest experience.

by Umpawan Duangrak, from the Community

Get

Template

Hotel Manager on Duty Checklist

This hotel Manager on Duty checklist supports daily operations and quality control across the property. It guides managers to speak with guests, log events and complaints, and verify grooming and service standards. Sections cover exterior areas, lobby and front office, lounge and restaurants, kitchen, conference and banquet spaces, kids club, recreation and pool, public toilets, elevators, and back of house including CCTV, laundry, staff restaurant, receiving, and waste rooms. It also includes a structured guest room inspection to check cleanliness, amenities, safety, lighting, temperature, signage, and equipment, with fields to record anomalies, corrective actions, and responsible staff. Use it to keep service consistent and hotel standards high.

by Dicky Leung, from the Community

100+

Get

Template

Manager-On-Duty MOD Report

This Manager-On-Duty report template helps hotel leaders document shift readiness and daily operations. Capture weather and occupancy, pre-duty checks, guest engagement notes, and employee recognition. Inspect front office, lobby, guest rooms, food and beverage outlets, in-room dining, spa and pool, and meeting spaces for cleanliness, setup, and maintenance. Verify safety items like fire escapes, extinguishers, lifts, stairways, parking, and emergency lighting. Log issues, actions, and remarks with conducted on, prepared by, and location details.

by Emine Erdi, from the Community

Get

Template

Westin Brand and Bonvoy Knowledge Checklist

This training checklist evaluates associate knowledge of the Westin brand and the Marriott Bonvoy loyalty program. It covers recognition of the five Bonvoy membership tiers and their key benefits, plus familiarity with core Westin programs such as Heavenly Bed and Bath, Gear Lending, WestinWORKOUT, RunWestin, Westin Weekend, and family offerings. Use it to verify front-of-house readiness, elevate guest service, and ensure consistent brand standards across hotel operations.

by Nancy Beckley, from the Community

10+

Get

The Westin Tokyo Manager on Duty Checklist

About author

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Hotel Manager On Duty Report 2023

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Hotel Manager On Duty Report 2023

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