Template

The Capital Hotel Operations Audit

by Hein Grobler, from the Community

10+

This hotel operations audit helps managers and teams evaluate performance across key departments, including brand standards, people and training, general operations, restaurant, kitchen, banqueting, housekeeping and rooms, maintenance, front office and guest relations, and profit controls. Use it to verify cleanliness, safety, service quality, and compliance, capture evidence, assign actions, and drive continuous improvement to enhance guest satisfaction and operational efficiency.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Operations Audit Checklist
This hotel operations audit template helps managers assess and improve performance across every department. Use it to review brand identity and standards, staff management and training, general operational controls, and guest ledger accuracy. Evaluate restaurant service, cleanliness, table settings, and revenue controls, as well as kitchen hygiene, food safety compliance, equipment maintenance, and waste control. Cover banqueting and conferencing readiness, housekeeping in rooms and public areas, preventive maintenance programs, and adherence to health and safety. Track the guest journey and front office efficiency from check in to check out. Monitor profit drivers including inventory, utilities, cost of sales, labor management, and financial reporting. Log follow up actions in iAuditor and document findings to drive continuous improvement and guest satisfaction.
by Hein Grobler, from the Community
Downloads: 10+
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Template
Hotel Standards Audit Checklist 2018
This hotel standards audit checklist helps managers and auditors review key areas of hotel operations, including guest rooms, bathrooms, reception, front of house, bar and coffee service, toilets, kitchen and food stores, food safety, back-of-house areas, cellar and spirit stores, staff facilities, and office security. Evaluate cleanliness, maintenance, safety measures, staff presentation, service quality, waste management, pest control, and compliance activities to maintain brand standards and elevate guest experience.
by Zoe Jamieson, from the Community
Downloads: 30+
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Template
Monthly Hotel Operations Checklist
This monthly hotel evaluation checklist helps managers audit front office, guest areas, spa, gym, housekeeping, food and beverage, kitchen hygiene, function rooms, pool, laundry, back of house, fire and life safety, and exterior maintenance. Use it to standardize inspections, document issues, and ensure cleanliness, safety, and service quality across the property. Fully customizable to fit your hotel's standards and processes.
by Nguyễn Khang, from the Community
Downloads: 0
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Template
Hotel Brand Standards Audit Checklist
This hotel brand standards audit checklist helps Hop Inn Hotel Thailand and similar properties evaluate consistency and quality across the guest journey and back of house. Inspect exterior grounds and signage, building condition, waste and utilities rooms, laundry and linen areas, gas storage, and staff spaces. Review Front Desk and Lobby presentation, coffee corner and minibar. Sample guest rooms and floors for housekeeping, corridor safety, emergency lighting, fire equipment, and door and stairwell condition. Include WiFi speed tests, restaurant dining room, kitchen hygiene, food presentation, and service quality. Cover offices, main store, and maintenance rooms to ensure compliance with brand and safety requirements.
by Cho Singhakarnkul, from the Community
Downloads: 0
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Hotel Operations Audit Checklist

This hotel operations audit template helps managers assess and improve performance across every department. Use it to review brand identity and standards, staff management and training, general operational controls, and guest ledger accuracy. Evaluate restaurant service, cleanliness, table settings, and revenue controls, as well as kitchen hygiene, food safety compliance, equipment maintenance, and waste control. Cover banqueting and conferencing readiness, housekeeping in rooms and public areas, preventive maintenance programs, and adherence to health and safety. Track the guest journey and front office efficiency from check in to check out. Monitor profit drivers including inventory, utilities, cost of sales, labor management, and financial reporting. Log follow up actions in iAuditor and document findings to drive continuous improvement and guest satisfaction.

by Hein Grobler, from the Community

10+

Get

Template

Hotel Standards Audit Checklist 2018

This hotel standards audit checklist helps managers and auditors review key areas of hotel operations, including guest rooms, bathrooms, reception, front of house, bar and coffee service, toilets, kitchen and food stores, food safety, back-of-house areas, cellar and spirit stores, staff facilities, and office security. Evaluate cleanliness, maintenance, safety measures, staff presentation, service quality, waste management, pest control, and compliance activities to maintain brand standards and elevate guest experience.

by Zoe Jamieson, from the Community

30+

Get

Template

Monthly Hotel Operations Checklist

This monthly hotel evaluation checklist helps managers audit front office, guest areas, spa, gym, housekeeping, food and beverage, kitchen hygiene, function rooms, pool, laundry, back of house, fire and life safety, and exterior maintenance. Use it to standardize inspections, document issues, and ensure cleanliness, safety, and service quality across the property. Fully customizable to fit your hotel's standards and processes.

by Nguyễn Khang, from the Community

Get

Template

Hotel Brand Standards Audit Checklist

This hotel brand standards audit checklist helps Hop Inn Hotel Thailand and similar properties evaluate consistency and quality across the guest journey and back of house. Inspect exterior grounds and signage, building condition, waste and utilities rooms, laundry and linen areas, gas storage, and staff spaces. Review Front Desk and Lobby presentation, coffee corner and minibar. Sample guest rooms and floors for housekeeping, corridor safety, emergency lighting, fire equipment, and door and stairwell condition. Include WiFi speed tests, restaurant dining room, kitchen hygiene, food presentation, and service quality. Cover offices, main store, and maintenance rooms to ensure compliance with brand and safety requirements.

by Cho Singhakarnkul, from the Community

Get

The Capital Hotel Operations Audit

About author

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