Template

Stonegate Support Call V6 2025

by Clive Cooper, from the Community

Streamline pub venue support with this Stonegate Support Call V6 2025 template. Record site and contact details, BUN and customer references, comms cabinet and office locations, engineer actions, additional follow-ups, and photo evidence. Includes sections for fault details, resolution notes, and remote customer support sign-off with manager name and signature. Suitable for Stonegate and Craft Union venues to standardize IT service visits.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Stonegate Support Call Checklist V5 2022
This Stonegate IT support call checklist helps field engineers and site managers capture the information needed to resolve incidents quickly. Record site details, helpdesk ticket references, comms cabinet and distribution point locations, and the proximity of office and kitchen areas to service points. Document EPOS and WiFi line numbers or serials, note primary or secondary roles and access types, and log engineer actions, photos, and sign offs. Use it to standardize visits and speed troubleshooting across hospitality venues.
by Clive Cooper, from the Community
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Template
Stonegate Craft Union 2nd Fix Completion Report V2
This second fix completion report template is designed for telecom and network installations at Stonegate Craft Union sites. It guides engineers to record site details, BT line installation and CLI numbers, cabinet setup with shelf and PDU, office outlet labeling, and photo evidence of completed works. It includes a 4G speed test performed in the office, location of line installations, and verification that faults are reported and the area is left clean and tidy. The checklist also captures site representative contact, comments, and signature for formal sign off.
by Clive Cooper, from the Community
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Template
Stonegate Craft Union Pipeline Sign Off v1.6
This template is a comprehensive site pipeline sign off for Stonegate and Craft Union venues. It guides engineers and managers through verifying tills and EPOS hardware, cash drawers, printers, loyalty scanners, PDQs and PEDs, kitchen management screens or printers, power and boards, mobile POS, phones and call routing, venue Wi-Fi and access points, public and back office printers, back office PCs and switches, music and AV systems, ID scanners, Red Care alarm details, My Pub App ordering, and bodycam equipment. It finishes with functional testing of tills and PEDs, capturing evidence, logging supplier call references, and recording any issues before final sign off.
by Luke Carter, from the Community
Downloads: 0
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Template
Stonegate and Craft Union Pipeline Sign Off v2.4
This sign off checklist is designed for Stonegate and Craft Union pub sites to verify completion and performance of technology and operations before go live. It guides engineers through collecting site details and media, auditing tills and cash drawers, printers, loyalty scanners, PDQs and PEDs, KMS or kitchen printers, and EPOS power. It covers phones and call routing, WiFi and access points, back office servers, routers and switches, public printers, and music or AV systems. It also includes ID scanners, My Pub App testing, Red Care Alarm details, bodycam checks, functional transaction tests, and final issue logging with supplier references and photos.
by Luke Carter, from the Community
Downloads: 0
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Stonegate Support Call Checklist V5 2022

This Stonegate IT support call checklist helps field engineers and site managers capture the information needed to resolve incidents quickly. Record site details, helpdesk ticket references, comms cabinet and distribution point locations, and the proximity of office and kitchen areas to service points. Document EPOS and WiFi line numbers or serials, note primary or secondary roles and access types, and log engineer actions, photos, and sign offs. Use it to standardize visits and speed troubleshooting across hospitality venues.

by Clive Cooper, from the Community

Get

Template

Stonegate Craft Union 2nd Fix Completion Report V2

This second fix completion report template is designed for telecom and network installations at Stonegate Craft Union sites. It guides engineers to record site details, BT line installation and CLI numbers, cabinet setup with shelf and PDU, office outlet labeling, and photo evidence of completed works. It includes a 4G speed test performed in the office, location of line installations, and verification that faults are reported and the area is left clean and tidy. The checklist also captures site representative contact, comments, and signature for formal sign off.

by Clive Cooper, from the Community

Get

Template

Stonegate Craft Union Pipeline Sign Off v1.6

This template is a comprehensive site pipeline sign off for Stonegate and Craft Union venues. It guides engineers and managers through verifying tills and EPOS hardware, cash drawers, printers, loyalty scanners, PDQs and PEDs, kitchen management screens or printers, power and boards, mobile POS, phones and call routing, venue Wi-Fi and access points, public and back office printers, back office PCs and switches, music and AV systems, ID scanners, Red Care alarm details, My Pub App ordering, and bodycam equipment. It finishes with functional testing of tills and PEDs, capturing evidence, logging supplier call references, and recording any issues before final sign off.

by Luke Carter, from the Community

Get

Template

Stonegate and Craft Union Pipeline Sign Off v2.4

This sign off checklist is designed for Stonegate and Craft Union pub sites to verify completion and performance of technology and operations before go live. It guides engineers through collecting site details and media, auditing tills and cash drawers, printers, loyalty scanners, PDQs and PEDs, KMS or kitchen printers, and EPOS power. It covers phones and call routing, WiFi and access points, back office servers, routers and switches, public printers, and music or AV systems. It also includes ID scanners, My Pub App testing, Red Care Alarm details, bodycam checks, functional transaction tests, and final issue logging with supplier references and photos.

by Luke Carter, from the Community

Get

Stonegate Support Call V6 2025

About author

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