This Stonegate IT support call checklist helps field engineers and site managers capture the information needed to resolve incidents quickly. Record site details, helpdesk ticket references, comms cabinet and distribution point locations, and the proximity of office and kitchen areas to service points. Document EPOS and WiFi line numbers or serials, note primary or secondary roles and access types, and log engineer actions, photos, and sign offs. Use it to standardize visits and speed troubleshooting across hospitality venues.
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