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QSR Guest Service and Food Quality Audit

by Jerrianne Newcomb, from the Community

20+

This quick service restaurant audit checklist covers guest service and food quality from drive thru greet times and upselling to order confirmation, condiments and speed of service. It also inspects parking lot cleanliness, POP placement per brand instructions, and dumpster standards. Food quality items include sandwich build and packaging, product knowledge, oil cleanliness, properly filled fries with correct garnishes, and labeled toppings for Sauced and Loaded varieties like Bacon Cheddar or Steak and Parmesan. It checks inventory levels, prep cards, microwave timer stickers, onion ring portioning, and correct bagging procedures to deliver consistent, branded experiences.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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White Cheddar Cheeseburger Observation Checklist
This quick service restaurant checklist is designed to observe the Jackiana White Cheddar Cheeseburger experience from order to handoff. It covers greeting and upsell prompts, speed of service, order accuracy, condiments, and thank you. Operational checks include parking lot cleanliness, POP placement, dumpster condition, sandwich build and packaging, and team product knowledge. Kitchen standards verify oil quality, holding and programming for LTOs, mozzarella and onion ring handling, Breakfast Jacks build and wrap, donut hole portioning, bagging, inventory, prep cards, and microwave timers.
by Jerrianne Newcomb, from the Community
Downloads: 10+
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Template
Drive Thru Observation Checklist for QSR Teams
This quick service restaurant observation checklist helps evaluate drive thru service and product quality. Use it to review greeting standards, upselling, order confirmation, payment and condiment checks, speed of service, order accuracy, and food presentation. Inspect parking lot cleanliness and menu board updates. Verify build standards and freshness for Sourdough Patty Melt, Spicy Chicken Strips, and Mini Munchies and Mozzarella Sticks. Confirm correct packaging, portioning, cooking times, holding and thawing practices, and sauce quantities. Check inventory levels, prep cards, fryer oil maintenance, grill onion setup, tool use, and microwave timers to maintain consistent quality and guest satisfaction.
by Jerrianne Newcomb, from the Community
Downloads: 10+
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Template
QSR Audit Checklist for Cheesy Jack and Roost Fries
This quick service restaurant audit checklist evaluates guest service, order speed, accuracy, and food quality across core LTO items and operations. Sections cover drive-thru greetings, upselling, order confirmation, bagging and condiments, and parking lot and menu board standards. Product build checks include Bacon Cheesy Jack assembly and packaging, Roost Fries portions, holding times, sauce labeling, and equipment use. Additional items review the Mega Munchie Meal prep, Adventureful Caramel Brownie Shake build and storage, inventory levels, fryer oil maintenance, training completion, and microwave timer stickers to ensure consistent, hot, and fresh service.
by Jerrianne Newcomb, from the Community
Downloads: 10+
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Template
QSR Operations and LTO Audit Checklist
This quick service restaurant operations checklist is designed to audit guest service, speed, and food quality across drive-thru and front-of-house. It covers greeting, order accuracy, upselling, bagging, and condiment practices; parking lot cleanliness and menu board compliance; LTO builds such as Triple Bonus Jack and Sauced and Loaded fries; fish and deluxe fish assembly, packaging, prep, storage, timers, and holding; donut holes prep and holding; portioning, cook times, and fry management; inventory levels; fryer oil maintenance; training via Jenuis; and equipment timer stickers. Use it to ensure hot, fresh, accurate orders and consistent execution.
by Jerrianne Newcomb, from the Community
Downloads: 20+
Get

QSR Guest Service and Food Quality Audit

About author

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