Restaurant Service Role Audit Check

This restaurant service role audit checklist helps evaluate front-of-house and back-of-house performance across the guest journey. Assess staff grooming and behavior, welcoming and farewells, proactive service, tray and delivery standards, food presentation and utensil cleanliness, and special steps such as flaming fish and table-side service. Review lobby service, order verification and timing, docket handling, route checks, table resets within one minute thirty seconds, and customer interactions. Evaluate cashier etiquette, payment handling, phone response within three rings, membership and promotion upsell, and feedback collection. Confirm hosting readiness, queue and reservation management, Inline system use, seating guidance, and recommendations. Inspect lobby atmosphere, cleanliness, music volume, mask use, pest control, floor condition, ventilation, and supervisor presence.