This ROSA Malacca daily department checklist supports consistent hotel operations across all teams. It guides Front Office on reports, guest communications, payments, reviews, upselling, and end-of-day audit. Security covers patrols, CCTV, access control, and incident logs. Sales manages inquiries, quotes, events, calendars, and follow-ups. Food and Beverage and outlets coordinate setup, service, upselling, reservations, quality checks, cleanliness, wastage recording, and closing. Housekeeping handles rooms, deep cleans, linens, amenities, public areas, and lost and found. Maintenance oversees building checks, room defects, equipment servicing, and projects. Kitchen manages buffet setup, production, FIFO, item updates, cleaning routines, and equipment checks.
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