Hotel Manager on Duty Report Checklist

Use this hotel Manager on Duty report checklist to assess service quality, cleanliness, and operational readiness across the property. The template guides daily checks for front of house standards, guest key disinfection, mobile check in, and critical phone tests for reservations, front desk, room service, and emergency lines. Verify core systems such as Opera, key control, Micros, and internet connectivity, and review finance tasks including cash counts and service recovery. Inspect staff grooming, locker rooms, and canteen, and confirm engineering utilities and plant rooms are secure and functioning. Audit housekeeping, laundry equipment, amenities, banquet areas, food and beverage outlets, kitchen hygiene and temperatures, and security patrols. Review recreation facilities and external grounds, track house status and incidents, capture photos, and sign off to complete the shift.