This Hotel Manager on Duty report checklist supports daily hotel operations and service quality control. It covers front of house checks such as guest key disinfection, mobile check in, and telephone testing, along with system verifications for Opera, key system, Micros, and internet. Finance items include store openings, discrepancy reviews, service recovery approval, and cash spot checks. Human resources sections assess associate face coverings, grooming, locker rooms, departures, and canteen food quality. Engineering reviews utilities, plant room security, pool safety, and water tank levels. Housekeeping covers laundry equipment status, restroom cleanliness and supplies, room inspections, and in room amenities. Banquet and food and beverage areas include outlet cleanliness, dress code, buffet presentation, service observation, and guest feedback. Kitchen checks verify cleanliness and temperatures of fridges, freezers, and equipment across all areas. Security covers parking inspections, equipment readiness, post inspections, defibrillator placement, and personal protective equipment. Recreation and external premises include pool loungers, fitness and spa areas, tennis court, flags, parking, and gardening. The checklist concludes with house status, occupancy and room status, incident reporting, photo evidence, and sign off.
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