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Room Attendant Competency Assessment

by Aurora Perez, from the Community

Use this comprehensive room attendant competency checklist to evaluate hotel housekeeping standards and training. Assess skills in bed making and linen presentation; bedroom, bathroom, and kitchen cleaning; amenities setup and refills; stain removal; vacuuming technique and edges; corridor upkeep; and storeroom/trolley presentation and stock control. Cover housekeeping procedures such as lost property, absenteeism, key handling, hotel security, chemical awareness, reject linen, and workflow. Includes site details and trainer/trainee sign-off.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Room Attendant Competency Checklist
This room attendant competency checklist helps hotels and serviced accommodations evaluate housekeeping standards and on the job readiness. It covers bed making technique and linen condition, bedroom cleaning and dusting, TV and furniture checks, high dusting and electrical equipment care, and collateral presentation. Bathroom sanitation includes bath, tiles, vanity, toilet, shower screen, chrome, floors, bins, mirrors, and amenity setup. Additional sections assess walls and windows, kitchen tea and coffee areas, crockery and appliance care, stain removal, wardrobe setup and iron condition, and thorough vacuuming. Stayover service standards, corridor cleaning, storeroom and trolley presentation, stock control, and rubbish or linen storage are included. Housekeeping procedures address lost property, absenteeism, key control, hotel security, chemical awareness, reject linen, and workflow, with trainer and trainee sign off.
by Donna Musarella, from the Community
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Template
New Start Employee Hotel Orientation Checklist
This hotel orientation checklist helps managers onboard new employees with clear expectations and procedures. It covers introductions, department functions, uniforms and ID, grooming standards, rosters and timekeeping, and a guided tour of staff areas and emergency assembly points. Safety is emphasized with work health and safety procedures, first aid locations, fire exits, alarms, and equipment care. Housekeeping operations include key and radio handling, worksheet completion, trolley and pantry setup, microfibre color coding, lost and found, recycling, linen handling, and room attendant responsibilities. Detailed room procedures span vacant dirty and occupied room cleaning, inspections, maintenance reporting, pest control, and handling damages and breakages. The checklist supports consistent training and productive starts for hotel staff.
by Nadine Coughlin, from the Community
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LUXXE Hotel Room Inspection Checklist
This LUXXE hotel room inspection checklist helps housekeeping teams verify room presentation, cleanliness, amenities, and safety before guest arrival. Inspect walls, doors, vents, skirting boards, furniture, desks, television and cabinet, windows and sills, curtains and sheers. Confirm bedroom items such as phone and alarm clock, bed making and linen quality, wardrobe, luggage rack, iron and board, laundry bag and docket. Review in-room information and stationery, tea and coffee area, cupboards and shelving, minibar, waste bins, crockery, cutlery, glassware, fridge, and electrical appliances including remotes. Assess bathroom vanity, mirror, basin, amenities, linen, shower or bath or spa, toilet, and floor. Record maintenance concerns, work health and safety issues, any lost property, evidence of previous guests, and overall comments to ensure rooms are guest ready.
by Nadine Coughlin, from the Community
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Template
New Start Hotel Employee Orientation Checklist
This hotel employee orientation checklist supports onboarding for housekeeping and hotel operations. It guides managers and new starters through introductions, policies and procedures, department functions, duties and responsibilities, uniforms and IDs, performance expectations, rosters, and site tours. It covers room attendant responsibilities, keys and radios, worksheet completion, housekeeping terminology, microfibre color coding, lost and found, trolley and storeroom setup, recycling and waste, and reporting maintenance. Work health and safety topics include first aid, evacuation, equipment care, personal protective equipment, spill kits, and fire safety. Includes procedures for cleaning vacant and occupied rooms, inspections, productivity, and sign offs.
by Donna Musarella, from the Community
Downloads: 10+
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Room Attendant Competency Assessment

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Room Attendant Competency Checklist

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Room Attendant Competency Checklist

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