Rochester Coffee Guest Experience Checklist
by Natalie Hughlett, from the Community
Assess guest engagement, order taking, and retention; evaluate brewed coffee basics including extraction, grind, ratio, turbulence, and freshness; review hand brew and espresso bar performance, equipment function, speed, and dairy options. Check cleanliness, organization, and stock; verify communication and throughput during rush; and capture coffee knowledge such as origins, farm details, processing, and tasting notes. Use this checklist to standardize quality and elevate the cafe experience.
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