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Reception AM Shift Checklist Sydney Harbour YHA

by Sydney Harbour, from the Community

Streamline your morning front desk operations with this reception AM shift checklist for Sydney Harbour YHA. It covers handover with the night manager, reviewing the communication diary and team chats, logging into Mews, Goki, Outlook, Teams and CCTV, resetting BMS and exhaust fans, organizing reservations and red line bookings, zeroing balances, monitoring the Goki dashboard, music and checkout routines, housekeeping coordination, key control, action logging, linen chute reminders and end-of-shift closeout.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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SYDH Night Shift Checklist
This SYDH night shift checklist outlines end-to-end hotel operations for overnight staff. It covers handover, logging into core systems such as Mews, Goki, Outlook, Teams, and CCTV, reviewing guest notes and TrustYou reviews, and reconciling payments. It details bi-hourly property walks, rooftop and common-area checks, group arrival preparation and key cutting, housekeeping list setup, kitchen and reception resets, supply restocking, and morning handover tasks. Ideal for consistent, safe, and efficient night shift operations.
by Alison Boyd, from the Community
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SYDH Shift Manager PM Checklist
Use this PM Shift Manager checklist to guide evening operations for hotel and hostel properties. It covers handover with the AM manager, reviewing communication diaries and team chats, logging into core systems such as Mews, Goki, email, Teams and CCTV, confirming housekeeping inspections, auditing keys, monitoring guest balances, and keeping common areas and rooftop clean and stocked. Follow the property walk and action list, manage guest notes and requests, prepare group arrivals and inductions, respond to TrustYou reviews, and complete scheduled daily tasks. Finish by securing doors and alarms, reconciling keys, and handing over to the night auditor.
by Sydney Harbour, from the Community
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NSYD AM Checklist - Complete Morning Shift Guide
Designed for hostel front desk teams, this complete NSYD AM checklist guides the morning shift from handover to setup. It covers reviewing communication logs and emails, managing no-shows and billing in Mews, logging into Goki, CCTV and other systems, preparing the to-do list and morning huddle, and conducting a property walk to ensure clean, guest-ready spaces. It includes kitchen checks such as fridge temperatures between 1 and 4 degrees, stocking utensils and labels, room inventory and upgrades, assigning group bookings, and redline management. The checklist also outlines accounting follow-ups, pre check-ins, coordination with housekeeping, and preparing the PM shift for success.
by James Oliver, from the Community
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AM Reception Shift Checklist
Streamline morning front desk operations with this AM reception shift checklist for hostels and hotels. It covers logging into systems like TANDA and MEWS, verifying a $300 cash float, printing and closing checkout lists, collecting keys and envelopes, creating day passes, coordinating with housekeeping, managing laundry, testing the swimming pool before opening, turning on building music at the right times, inspecting rooms and apartments, updating safe codes, responding to Booking.com, Airbnb, and MEWS messages, and scanning housekeeping and night manager reports. Use it to ensure checkouts are finalized by 10:30 AM and rooms are inspected and ready by early afternoon.
by Byron Bay YHA, from the Community
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Reception AM Shift Checklist Sydney Harbour YHA

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