Template

Room Service Order Taking Checklist

by Jonathan S. G., from the Community

20+

This room service order taking checklist outlines a clear service standard for hotel food and beverage teams. It covers telephone etiquette, using a warm and courteous tone, answering within three rings, and confirming guest names. The sequence guides staff to ask about party size, allergies, and dietary needs, lead recommendations, repeat the order accurately, and provide an exact delivery time. It includes passing the order to service, notifying the guest before delivery and reminding about the Do Not Disturb sign, and calling back to confirm satisfaction and handle additional requests. It instructs on logging services, tray pickup procedures, and how to communicate delays professionally to maintain guest satisfaction.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Room Service Order Taking Checklist

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