This in room dining phone audit checklist helps hotel teams assess Service Express call quality and consistency. It covers answering within three rings with a warm welcome, confirming the guest room number and name, and recording order details accurately. Auditors verify the number of guests, application of delivery charges, and that special requests, side items, and meat temperatures are captured when applicable. The agent should read back the order, quote the full price including tax, service charge, and delivery, and provide an accurate delivery timeframe. The call should close by asking if the guest needs anything further and thanking them, with the guest name used multiple times. Manager and agent signatures are included for accountability.
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