This Olive Garden PH Service Excellence checklist supports The Bistro Group teams in delivering consistent guest experiences. It outlines host and server standards from greeting and seating through menu navigation, order taking, beverage and bread service, and timely delivery of soups, salads, appetizers, and entrees. It covers check-backs, refills, pre-bussing, condiments, tray use, and sanitation. Guidance includes recommending promos and best-sellers, handling BFF and privilege cards, tableside payment with terminals, presenting bills and receipts, and inviting feedback via guest surveys. Dessert service, after-dinner coffee or tea, and a warm farewell complete the flow.
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