This Manager on Duty (MOD) checklist from Sheraton Grande Sukhumvit helps hotel teams standardize guest experience, safety, and facility upkeep. It covers lobby and exterior checks, guest and associate restrooms, concierge, security presence, lighting, signage, and brand standards like Welcome and Farewell. Detailed guest room inspections include door hardware, amenities, minibar, housekeeping standards, in-room technology, and bathroom fixtures. Additional sections address pool safety, spa and fitness, banquet and function areas, back-of-house spaces, parking, HR facilities, and emergency equipment. Use this template to drive consistent shift handovers, rapid issue resolution, and brand-compliant operations.
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