This LQA wake-up call audit checklist helps hotels evaluate guest service quality for scheduled wake-up calls. Use it to assess call pickup speed, hold etiquette, confirmation of details, and proactive service offers. Verify that wake-up calls are delivered on time, personalized rather than recorded, and include an appropriate greeting, time announcement, and sincere farewell. Behavioral standards such as clear speech, effective use of the guest name, and overall courtesy are also covered to support five-star service.
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