Template

LQA In-Room Dining Order Taking Audit

by Marion te Winkel, from the Community

50+

This LQA checklist guides hotel teams through best practices for in-room dining order taking. It covers call answering speed, hold etiquette, menu knowledge, complete order capture, off-menu requests, dessert timing, guest count, order repetition, and delivery time. It includes digital ordering checks, upselling of starters, sides, beverages, and desserts, and behavioral standards focused on clarity, confidence, personalization, active listening, and service recovery.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
In Room Dining LQA 2020 Checklist
This in room dining LQA 2020 checklist helps hotels assess and improve room service against Leading Quality Assurance standards. It covers order taking, sales prompts, delivery timing, door etiquette, table setup, beverage service, order accuracy, billing, and tray collection. It also evaluates employee grooming and behavior, communication, anticipation, and personalization. Food and beverage criteria include menu quality, dietary options, presentation, freshness, temperature, and beverage offerings. Use it to standardize five star service and enhance guest experience.
by Solen Quimbert, from the Community
Downloads: 20+
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Template
LQA 2023 In-Room Dining Checklist
This LQA 2023 in-room dining checklist helps hotels evaluate room service performance from order taking to tray removal. Assess response times, menu knowledge, allergy handling, upselling, and delivery within defined timing standards. Review food presentation, freshness, temperature, and local or sustainably sourced options, as well as coffee, tea, and juice offerings. Verify tray and trolley layout, table setting, cutlery and glassware quality, and the removal of single-use plastics. Measure guest interactions with a focus on clarity, confidence, personalization, and anticipatory service. Use this template to standardize audits and improve the guest experience.
by Abbas Raad, from the Community
Downloads: 0
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Template
LQA AUDIT In Room Dining
In Room Dining
by Marion te Winkel, from the Community
Downloads: 90+
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Template
In-Room Dining Employee Assessment Audit Checklist
This in-room dining employee assessment audit checklist helps hotel food and beverage teams evaluate service quality and compliance. It covers order taking standards, timing and delivery expectations, in-room setup, guest comfort, confirmation and accuracy of orders, billing presentation, and tray or trolley removal. Behavioral criteria include grooming, clear communication, confident product knowledge, anticipatory service, personalization, teamwork, active listening, and professionalism during challenging interactions. Use this checklist to monitor performance, identify training needs, and improve guest experience across hotel operations.
by Mona Sayfieva, from the Community
Downloads: 0
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In Room Dining LQA 2020 Checklist

This in room dining LQA 2020 checklist helps hotels assess and improve room service against Leading Quality Assurance standards. It covers order taking, sales prompts, delivery timing, door etiquette, table setup, beverage service, order accuracy, billing, and tray collection. It also evaluates employee grooming and behavior, communication, anticipation, and personalization. Food and beverage criteria include menu quality, dietary options, presentation, freshness, temperature, and beverage offerings. Use it to standardize five star service and enhance guest experience.

by Solen Quimbert, from the Community

20+

Get

Template

LQA 2023 In-Room Dining Checklist

This LQA 2023 in-room dining checklist helps hotels evaluate room service performance from order taking to tray removal. Assess response times, menu knowledge, allergy handling, upselling, and delivery within defined timing standards. Review food presentation, freshness, temperature, and local or sustainably sourced options, as well as coffee, tea, and juice offerings. Verify tray and trolley layout, table setting, cutlery and glassware quality, and the removal of single-use plastics. Measure guest interactions with a focus on clarity, confidence, personalization, and anticipatory service. Use this template to standardize audits and improve the guest experience.

by Abbas Raad, from the Community

Get

Template

LQA AUDIT In Room Dining

In Room Dining

by Marion te Winkel, from the Community

90+

Get

Template

In-Room Dining Employee Assessment Audit Checklist

This in-room dining employee assessment audit checklist helps hotel food and beverage teams evaluate service quality and compliance. It covers order taking standards, timing and delivery expectations, in-room setup, guest comfort, confirmation and accuracy of orders, billing presentation, and tray or trolley removal. Behavioral criteria include grooming, clear communication, confident product knowledge, anticipatory service, personalization, teamwork, active listening, and professionalism during challenging interactions. Use this checklist to monitor performance, identify training needs, and improve guest experience across hotel operations.

by Mona Sayfieva, from the Community

Get

LQA In-Room Dining Order Taking Audit

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In Room Dining LQA 2020 Checklist

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In Room Dining LQA 2020 Checklist

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