This Light Meals LQA 2020 checklist helps hospitality teams evaluate restaurant and lounge service delivery. It covers greeting and order-taking timelines, knowledge of menu items and allergens, handling of off-menu requests, accuracy and speed of food and beverage service, pouring standards, condiments, dessert and coffee service. It also reviews staff grooming, communication, personalization, anticipatory service, collaboration, and empathy. Additional sections assess menu quality, vegan options, dietary accommodations, food presentation, temperature and flavor, as well as table layout, cleanliness, and readiness of cutlery, crockery, and glassware.
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