A Leader on Duty operations walk template for hospitality and gaming venues. Evaluate team member appearance, back of house conditions, exterior and valet, hotel lobby, pool, spa, and fitness, retail storefronts, food and beverage venues, restrooms, conference and event spaces, security interactions, cashier cage, loyalty and marketing desks, high limit lounge, slots and table games, and casino bars and self serve stations. Focus on cleanliness, maintenance, staffing levels, guest engagement, signage accuracy, and SOP visibility to ensure consistent service and operational excellence.
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