Template

Manager on Duty Checklist for Hotels

by MEA GM, from the Community

20+

This Manager on Duty checklist for hotels helps leaders run daily operations and deliver consistent guest experiences. It guides inspections across lobby and front office, guest rooms and elevators, lounge and bar, spa and pool areas, public restrooms, meeting and banquet spaces, and heart of house. It includes prompts for guest engagement, VIP readiness, mobile check in, facility cleanliness, safety and maintenance issues, and team standards. Food and beverage sections cover food safety logs, personal hygiene, equipment sanitation, temperature control, dishwashing, cross contamination prevention, and quarterly global food safety audits.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Manager-On-Duty MOD Report
This Manager-On-Duty report template helps hotel leaders document shift readiness and daily operations. Capture weather and occupancy, pre-duty checks, guest engagement notes, and employee recognition. Inspect front office, lobby, guest rooms, food and beverage outlets, in-room dining, spa and pool, and meeting spaces for cleanliness, setup, and maintenance. Verify safety items like fire escapes, extinguishers, lifts, stairways, parking, and emergency lighting. Log issues, actions, and remarks with conducted on, prepared by, and location details.
by Emine Erdi, from the Community
Downloads: 0
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Template
Hotel Manager on Duty Report V2
Use this daily Manager on Duty report template to oversee hotel operations during evening shifts. The checklist covers occupancy tracking, front office and lobby standards, meeting rooms, detailed guest room inspections, public areas, outlets including cafes and bars, spa and fitness areas, pool and beach entrances, back of house checks, and incident or guest complaint logs. Document food and beverage testing, maintenance issues, cleanliness, safety, and service quality to maintain brand standards and guest satisfaction.
by Suree Ploysomboon, from the Community
Downloads: 0
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Template
Hotel Manager on Duty Checklist
This hotel Manager on Duty checklist supports daily operations and quality control across the property. It guides managers to speak with guests, log events and complaints, and verify grooming and service standards. Sections cover exterior areas, lobby and front office, lounge and restaurants, kitchen, conference and banquet spaces, kids club, recreation and pool, public toilets, elevators, and back of house including CCTV, laundry, staff restaurant, receiving, and waste rooms. It also includes a structured guest room inspection to check cleanliness, amenities, safety, lighting, temperature, signage, and equipment, with fields to record anomalies, corrective actions, and responsible staff. Use it to keep service consistent and hotel standards high.
by Dicky Leung, from the Community
Downloads: 100+
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Template
Manager on Duty MOD Report Checklist for Hotels
This Manager on Duty report checklist helps hotel teams conduct operational walkthroughs across elevators, breakfast service, meeting rooms, corridors, lobby, housekeeping pantries, engineering controls, basement and back of house areas. It includes prompts to verify cleanliness, lighting, setups, signage, guest welcome and escorting, aromatherapy and music, toilet supplies, equipment conditions, and safety items like emergency exits. Record guest names and comments, inspect example rooms, track occupancy and out of order rooms, and document housekeeping, engineering, food and beverage, and front office projects. Finish with closing notes and a clear handover to the next manager on duty.
by Yunan Agung Prasetia, from the Community
Downloads: 0
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Manager on Duty Checklist for Hotels

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