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JITB Guest Experience Review Checklist Round 3

by Vinodh Bahuleyan, from the Community

10+

Use this Jack in the Box guest experience review checklist to assess service and operations across drive thru and dining room. Audit greet times, friendly ordering, order confirmation, window service, sauce and condiment offers, bag accuracy, receipts, and exceptional service behaviors. Check food quality for fries, burgers, beverages, packaging, and temperature. Review back of house staging, holding cabinets, fried products, tacos, oil quality, prep, breads, saucing, microwave settings, and grilling steps. Verify speed, rush readiness, staffing, workstation deployment, and leadership. Inspect dining room cleanliness, restrooms, exterior, signage, and training certification.

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Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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JITB Guest Experience Review Checklist
This Jack in the Box guest experience review checklist helps evaluate end‑to‑end service and operations across the drive‑thru, dining room, back of house, and exterior. Assess greet times, order taking, friendliness, and exceptional service. Verify order confirmation, sauces and condiments, bag accuracy, receipts, and beverage standards. Check food quality for fries, burgers, tacos, crispy chicken, packaging, breads, and holding cabinet temperatures. Review quick service times, rush readiness, staffing and workstation deployment, and PIC leadership. Inspect dining room cleanliness, uniforms, restrooms, and ambiance, plus exterior signage, parking, landscaping, and drive‑thru equipment. Confirm training systems and certification for current promotions.
by Vinodh Bahuleyan, from the Community
Downloads: 80+
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Template
Jack in the Box Guest Experience Review
This Jack in the Box Guest Experience Review checklist guides auditors through a complete assessment of quick service operations. Evaluate drive-thru performance from greet time, order confirmation, friendly service, and window interactions to OTD targets. Review accuracy touchpoints including sauces, bag contents communication, receipts, and special requests. Assess product quality for fries, burgers, beverages, fried and grilled items, tacos, breads, saucing, and microwave programming. Verify back-of-house readiness, holding cabinets, fry bin procedures, and FIFO. Confirm rush readiness for team and equipment, staffing, workstation positioning, and PIC leadership. Inspect dining room service and speed, uniforms, and cleanliness. Check exterior signage, POP, parking lot, drive-thru boards, lanes, and service window. Ensure restroom standards and training, certification, and promotion execution are in place.
by Juan De La Garza, from the Community
Downloads: 50+
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Template
Brand Standards Assessment Checklist for QSR
This brand standards assessment checklist helps quick service restaurants evaluate end-to-end guest experience and operations. It covers drive-thru greeting, order accuracy, timing and window performance; uniform compliance and service behaviors; food quality specifications for fries, burgers, chicken, and beverages; prep and holding standards, grill and fryer practices; correct assembly, saucing, and packaging; dining room service, cleanliness, and ambiance; exterior and parking lot condition; rush readiness, staffing, workstation positioning, and PIC leadership; and training and certification systems.
by Moeez Khan, from the Community
Downloads: 0
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Template
Brand Standards Assessment Checklist 2020
This brand standards assessment checklist helps restaurants evaluate the full guest experience and operational quality. It covers drive thru performance including greeting, order accuracy, confirmation screens, service speed, and friendly farewells. Food quality checks include fry and protein temperatures, burger build, beverage standards, packaging, and order accuracy. Back of house quality reviews staging, holding temperatures, grill and fryer practices, oil quality, prep readiness, breads and saucing. Dining room criteria include greeting times, total service time, guest focus, uniforms, cleanliness, ambiance, and kitchen visibility. Exterior standards assess signage, lighting, building condition, windows, parking lot, sidewalks, landscaping, menu boards, and drive thru lanes and service windows. Training systems verify certifications, leadership, staffing, workstation deployment, and current promotion readiness.
by Vinodh Bahuleyan, from the Community
Downloads: 20+
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JITB Guest Experience Review Checklist Round 3

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JITB Guest Experience Review Checklist

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