Jack in the Box Drive Thru Mystery Shop Checklist
by Vinodh Bahuleyan, from the Community
This Jack in the Box mystery shop checklist evaluates the complete drive thru experience and back of house execution. Assess greeting, order taking, upselling, order confirmation, payment, and farewell, while timing each stage from speaker to pickup. Verify accurate assembly and quality of featured items including Cheesy Cluck and Cheesy Cluck Deluxe combos, Sauced and Loaded Fries with slow smoked bacon, Fish Sandwich and Deluxe, and Cinnamon Sugar Donut Holes. Check bun toasting, fry freshness, food temperatures, and correct packaging. Conduct BOH follow ups for oil quality, fryer and toaster setup, holding cabinet temperatures, staging and hold times, and adherence to build to charts. Include training compliance, staffing levels, POP condition, and shift leadership to ensure speed, quality, and guest readiness.
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