This Jack in the Box mystery shop checklist evaluates key aspects of the drive-thru experience, including order confirmation on the screen, greeting within 5 seconds, order accuracy, and inclusion of napkins, straw, condiments, and receipt. It measures speed of service under 5 minutes and warmth and friendliness with a proper thank you. Food quality checks cover burger temperature and juiciness, fresh produce, properly toasted bread, and fries that are hot, crispy, golden, and salted. Cleanliness standards include landscaping, drive-thru lane, window, ledges, and visible interior.
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