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Hotel Mystery Shopper Checklist

by janvier josias, from the Community

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Use this hotel mystery shopper checklist to assess service quality and brand standards across the entire guest journey. Inspect arrival and check-in, room cleanliness and condition, internet and amenities, restaurant service, bar experience, and in-room dining. Capture notes, photos, and ratings for each section to identify gaps and highlight standout staff. Review overall cleanliness, problem resolution, and areas for improvement, then summarize findings and sign off. Ideal for hotel managers, operations leaders, and QA teams to benchmark performance and drive consistent guest satisfaction.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.