Template

Hotel Customer Satisfaction Survey Questionnaire

by Gregory Walsh, from the Community

10+

This hotel customer satisfaction survey template helps hospitality teams capture end‑to‑end guest feedback across the booking process, on‑site experience, and overall satisfaction. Collect reasons for travel and booking methods, note sleep quality factors such as noise, bedding, and room conditions, and gather detailed food and beverage feedback. Capture likelihood to recommend, overall ratings, and optional guest details and signature. Use SafetyCulture to standardize surveys, store results, and track improvements in guest experience and service quality.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Hotel Customer Satisfaction Survey Questionnaire
Use this checklist to collect data on customers booking process and their hotel experience. The form can be used to record data like reason and process for booking, factors that may have led to better sleep, and feedback about the food service offered. Lastly, it also allows customers to rate the overall stay and the likelihood to recommend the hotel to family and friends. SafetyCulture is a great data gathering tool and audit storage to compile a lot of hotel customer surveys.
by SafetyCulture
Downloads: 200+
Get
Template
Guest Satisfaction Survey - Fleur de Lys Hospitality
This guest satisfaction survey template helps hotels and resorts collect structured feedback across the entire stay. Capture guest details and measure overall satisfaction, intent to return and recommend, and value for price paid. Assess arrival experience, building condition, safety, and cleanliness. Evaluate staff service for warmth, responsiveness, and training. Track amenity usage such as breakfast, spa, lounge, and gym. Review guest room cleanliness, comfort, bedding, bathroom, and internet ease, speed, and reliability. Evaluate restaurant quality, service speed, and value. Record issues encountered and satisfaction with problem resolution, plus departure experience and overall brand image. Includes an open comments section to surface suggestions and concerns for continuous improvement.
by Vo Thi Thiên Hương, from the Community
Downloads: 0
Get
Template
Restaurant Customer Satisfaction Survey
Use this restaurant customer satisfaction survey to evaluate the end-to-end guest experience, from reservation and cleanliness to ambience, staff professionalism, order accuracy, and food quality. Collect actionable feedback on timeliness, service excellence, and likelihood to recommend so you can address issues quickly and improve retention. Ideal for restaurants and cafes seeking a simple, repeatable way to monitor service standards and drive continuous improvement.
by ita udoyo, from the Community
Downloads: 0
Get
Template
Restaurant Customer Experience Survey
Use this customer experience survey template to gather diner feedback at restaurants. Capture whether guests were welcomed, rate overall service and speed, confirm order accuracy, and assess likelihood to recommend. Standardize how teams collect and track CX insights across locations to identify issues and improve front-of-house performance. Designed for initial customer experience rating in food service settings.
by Colin Wright, from the Community
Downloads: 10+
Get

Hotel Customer Satisfaction Survey Questionnaire

About author

You might also like