Hotel Customer Satisfaction Survey Questionnaire
by Gregory Walsh, from the Community
This hotel customer satisfaction survey template helps hospitality teams capture end‑to‑end guest feedback across the booking process, on‑site experience, and overall satisfaction. Collect reasons for travel and booking methods, note sleep quality factors such as noise, bedding, and room conditions, and gather detailed food and beverage feedback. Capture likelihood to recommend, overall ratings, and optional guest details and signature. Use SafetyCulture to standardize surveys, store results, and track improvements in guest experience and service quality.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.