Template

QSR Quality Assurance Evaluation Checklist

by Claude Guillaume, from the Community

30+

This Quality Assurance evaluation checklist for quick service restaurants helps teams audit speed of service, staff courtesy and body language, product knowledge, upselling, ID and nametag use, and transaction accuracy. It covers front counter and POS cleanliness, sneeze guards, condiment stations, floors, lighting, and ceilings. Verify food taste, appearance, order accuracy, hot and cold holding, and portion sizes. Includes space for observations, recommendations, and signatures.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Drive-Thru and Mobile Order Evaluation
This checklist supports quick-service restaurant audits across drive-thru and mobile order channels. It covers cleanliness and presentation standards for exterior, lobby, restrooms, and corral areas; employee appearance and PPE; guest interaction and attentiveness; drive-thru timing metrics including line time and OEPE; order accuracy, condiment fulfillment, and food quality such as fries temperature, seasoning, and crispness. Mobile Order and Pay steps assess courtesy, wait time from arrival to pickup, and whether all items and condiments are provided. Use it to maintain consistent service speed, accuracy, and food quality across QSR locations.
by Michele Rice, from the Community
Downloads: 10+
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Template
Restaurant Customer Service Checklist
This customer service checklist helps restaurants and cafes deliver consistent guest experiences. It covers cleanliness and first impressions, service etiquette, product knowledge and upselling, and till experience and speed of service. Use it to audit staff behavior, store presentation, queue times, order accuracy, and thank-you etiquette. Ideal for front-of-house teams and managers to spot gaps, coach staff, and standardize service across locations.
by Ryan Carranza, from the Community
Downloads: 10+
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Template
Waiter's Front-of-House Performance Evaluation
Use this comprehensive front-of-house waiter evaluation to assess service readiness and performance. The template covers appearance and hygiene, guest service and complaint handling, menu knowledge and recommendations, upselling, order accuracy and timing, teamwork, and overall service tests. It also evaluates POS proficiency, including order entry, menu modifiers, table management, split and combined checks, voids, discounts, reporting, and end-of-shift reconciliation. Capture strengths, areas for improvement, and clear recommendations with sign-off for accountability.
by Slindile Gwala, from the Community
Downloads: 0
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Template
Daily Customer Service Evaluation
Use this daily customer service evaluation template to assess how staff greet customers, maintain eye contact and body language, offer helpful guidance, and deliver fast, accurate service. Evaluate sandwich build and presentation, throughput speed, upselling, line cleanliness, and hand washing to maintain consistent restaurant and QSR standards.
by Linda Coetzee, from the Community
Downloads: 0
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Drive-Thru and Mobile Order Evaluation

This checklist supports quick-service restaurant audits across drive-thru and mobile order channels. It covers cleanliness and presentation standards for exterior, lobby, restrooms, and corral areas; employee appearance and PPE; guest interaction and attentiveness; drive-thru timing metrics including line time and OEPE; order accuracy, condiment fulfillment, and food quality such as fries temperature, seasoning, and crispness. Mobile Order and Pay steps assess courtesy, wait time from arrival to pickup, and whether all items and condiments are provided. Use it to maintain consistent service speed, accuracy, and food quality across QSR locations.

by Michele Rice, from the Community

10+

Get

Template

Restaurant Customer Service Checklist

This customer service checklist helps restaurants and cafes deliver consistent guest experiences. It covers cleanliness and first impressions, service etiquette, product knowledge and upselling, and till experience and speed of service. Use it to audit staff behavior, store presentation, queue times, order accuracy, and thank-you etiquette. Ideal for front-of-house teams and managers to spot gaps, coach staff, and standardize service across locations.

by Ryan Carranza, from the Community

10+

Get

Template

Waiter's Front-of-House Performance Evaluation

Use this comprehensive front-of-house waiter evaluation to assess service readiness and performance. The template covers appearance and hygiene, guest service and complaint handling, menu knowledge and recommendations, upselling, order accuracy and timing, teamwork, and overall service tests. It also evaluates POS proficiency, including order entry, menu modifiers, table management, split and combined checks, voids, discounts, reporting, and end-of-shift reconciliation. Capture strengths, areas for improvement, and clear recommendations with sign-off for accountability.

by Slindile Gwala, from the Community

Get

Template

Daily Customer Service Evaluation

Use this daily customer service evaluation template to assess how staff greet customers, maintain eye contact and body language, offer helpful guidance, and deliver fast, accurate service. Evaluate sandwich build and presentation, throughput speed, upselling, line cleanliness, and hand washing to maintain consistent restaurant and QSR standards.

by Linda Coetzee, from the Community

Get

QSR Quality Assurance Evaluation Checklist

About author

You might also like

Drive-Thru and Mobile Order Evaluation

Restaurant Customer Service Checklist

Waiter's Front-of-House Performance Evaluation

Daily Customer Service Evaluation

You might also like

Drive-Thru and Mobile Order Evaluation

Restaurant Customer Service Checklist

Waiter's Front-of-House Performance Evaluation

Daily Customer Service Evaluation