Template

Hotel Guest Relations Morning Task List

by Stefania Blizou, from the Community

Use this structured morning task list to guide hotel guest relations teams through each shift. Coordinate with concierge on memorable events, schedule flowers, balloons, and birthday cakes, check Opera arrivals and departures, prepare handwritten cards, and prioritize room checks for repeat guests. Manage emails and complaint follow ups in the C Report, complete handovers across shifts, make courtesy calls for in stay surveys, support reservations and events, and close out with end of day procedures.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Guest Relations Evening Task List 2023
This evening shift checklist supports hotel guest relations teams with clear tasks and timelines. It covers handover from morning shift, reviewing logbook and in-stay surveys, making courtesy calls after 17:00, responding to emails within 24 hours, and sending daily golf booking updates. The list includes handling complaints before 20:30, coordinating memorable events with Concierge, preparing decorations, documenting pending requests, and charging devices at end of shift. Tailor to your property’s policies before use.
by Stefania Blizou, from the Community
Downloads: 0
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Template
Retail and Guest Relations Audit Checklist
This retail and guest relations audit checklist helps store teams evaluate customer service, sales floor presentation, merchandising, cleanliness, and basic safety and compliance across locations. Use it to review staff interactions, signage and displays, stock condition and dating, storage practices, and overall store readiness. Ideal for non-food guest relations reviews and general retail operations, it supports consistent brand standards, a better customer experience, and actionable follow-ups from each audit.
by Aneesa Malik, from the Community
Downloads: 0
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Template
AM Concierge Task List
Use this AM Concierge task list to standardize morning operations across hotel and spa front desks. Tasks include collecting banks and keys, reading the communication board, turning on lights and music, preparing health forms, confirming appointment notes, and cleaning the front desk, floors, and entry windows. Print No Post lists, review spa package arrivals in OPERA, set up signage, and open the doors. Complete confirmation calls covering therapist gender preferences and prenatal details, follow one-time entry policies, balance and close the till, hand over notes to PM, and drop receipts and cash at the front office. Deliver a consistent guest experience every day.
by Alyeska Leaders, from the Community
Downloads: 0
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Template
Hotel Room Checklist
A hotel room checklist is used to maintain guest rooms and ensure that they are clean and damage-free. Use this checklist to check if items in each room are in good condition. Perform an inspection using this checklist before check-in and after guests check out to ensure that rooms follow hotel standards and provide guests a high level of service.
by SafetyCulture
Downloads: 1,000+
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Guest Relations Evening Task List 2023

This evening shift checklist supports hotel guest relations teams with clear tasks and timelines. It covers handover from morning shift, reviewing logbook and in-stay surveys, making courtesy calls after 17:00, responding to emails within 24 hours, and sending daily golf booking updates. The list includes handling complaints before 20:30, coordinating memorable events with Concierge, preparing decorations, documenting pending requests, and charging devices at end of shift. Tailor to your property’s policies before use.

by Stefania Blizou, from the Community

Get

Template

Retail and Guest Relations Audit Checklist

This retail and guest relations audit checklist helps store teams evaluate customer service, sales floor presentation, merchandising, cleanliness, and basic safety and compliance across locations. Use it to review staff interactions, signage and displays, stock condition and dating, storage practices, and overall store readiness. Ideal for non-food guest relations reviews and general retail operations, it supports consistent brand standards, a better customer experience, and actionable follow-ups from each audit.

by Aneesa Malik, from the Community

Get

Template

AM Concierge Task List

Use this AM Concierge task list to standardize morning operations across hotel and spa front desks. Tasks include collecting banks and keys, reading the communication board, turning on lights and music, preparing health forms, confirming appointment notes, and cleaning the front desk, floors, and entry windows. Print No Post lists, review spa package arrivals in OPERA, set up signage, and open the doors. Complete confirmation calls covering therapist gender preferences and prenatal details, follow one-time entry policies, balance and close the till, hand over notes to PM, and drop receipts and cash at the front office. Deliver a consistent guest experience every day.

by Alyeska Leaders, from the Community

Get

Template

Hotel Room Checklist

A hotel room checklist is used to maintain guest rooms and ensure that they are clean and damage-free. Use this checklist to check if items in each room are in good condition. Perform an inspection using this checklist before check-in and after guests check out to ensure that rooms follow hotel standards and provide guests a high level of service.

by SafetyCulture

1,000+

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Hotel Guest Relations Morning Task List

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Guest Relations Evening Task List 2023

Retail and Guest Relations Audit Checklist

AM Concierge Task List

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Guest Relations Evening Task List 2023

Retail and Guest Relations Audit Checklist

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