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Guest Relations Evening Task List 2023

by Stefania Blizou, from the Community

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This evening shift checklist supports hotel guest relations teams with clear tasks and timelines. It covers handover from morning shift, reviewing logbook and in-stay surveys, making courtesy calls after 17:00, responding to emails within 24 hours, and sending daily golf booking updates. The list includes handling complaints before 20:30, coordinating memorable events with Concierge, preparing decorations, documenting pending requests, and charging devices at end of shift. Tailor to your property’s policies before use.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .